New 
Senior Director Business Program Manager - Usage Excellence
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Nov 26, 2024 | |
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OverviewWith over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success Team (GCS), an organization within CE&S, is responsible for helping customers achieve their business outcomes through their investment in Microsoft. We help customers digitally transform by helping companies empower their employees, engage their customers, and optimize their operations. These digital transformations are driven by our Customer Success organization as well as our Partners. We are looking for a highly motivated and passionate leader to join the Insights and Consumption Excellence Team as the Senior Director Business Program Manager - Usage Excellence. This role will lead Usage Excellence across our corporate and field teams. This critical team lead role creates and owns programs to enable healthy customer usage and expansion potential for Modern Work, Business Apps and Security Solution Areas, driving both renewal and expansion revenue in collaboration with our field teams and Partners. By joining the Global Customer Success team, you will play a critical role in the company. This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesStrategic thought Leadership + Program ManagementEnvision and execute the Usage Excellence strategy for the Copilot, Modern Work, Security and Business Applications solution set across the Customer Success organization to drive consumption and utilization of the Microsoft Cloud Develop the execution strategy, and program-based approach to scaled execution to achieve Usage Excellence goals, KPIs and OKRs. Collaborate and engage across organizations to drive impact on Usage through our field teams and partners and increase engagement across Customer Success. Synthesize the various business insights from the organization and stakeholders across Customer Success and Microsoft to identify risks and opportunities to drive impact. Align Usage Customer Success objectives with go-to-market activities and sales motions. Create clarity and generate energy across the organization to drive impact through Usage Excellence.People Management Provide management, leadership and support for the Usage Excellence team.Deliver success through empowerment and accountability by modeling, coaching, and caring. Attract,retainand grow top talentand foster adiverse andhighly inclusiveteamenvironment.Other Embody our culture and values. | |