Student Services Manager

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

In 2022, UNC Chapel Hill launched the School of Data Science and Society ( SDSS), a new school devoted to data science teaching, research, scholarship, service, and creativity. The SDSS vision is to be a leader in shaping the field of data science through an interdisciplinary and rigorous grounding in theory and methods with a human centric approach to the entire data life cycle.

The mission of SDSS is to empower a diverse community of faculty conducting research in the fundamentals and/or the applications of data science. The school is training undergraduate, graduate, and professional students to be the next generation of data science leaders with the knowledge and skills to thrive in this data-driven world. The SDSS will serve the state, the nation, and the world through premier data science educational programs and innovative research directed to advancing the public good with human-centric and ethical applications.

The core elements of the SDSS include porous borders - leveraging our low-walled collaborative Carolina culture to solve major societal problems. Interdisciplinary research clusters that cross disciplines and school boundaries are a vital element of the school. The SDSS is focused on students and education - the emphasis is not just on data science majors but on all students becoming data literate. The school's culture has an open and transparent structure, governance, and business model.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Student Services Manager ( SSM) will serve two educational programs in the School of Data Science and Society ( SDSS): The B.S. in Data Science and the Master of Applied Data Science ( MADS). The primary focus of the position will be student advising, career support, student support and engagement, and curricular logistics. This position will be a member of the SDSS Academic Affairs team, which is comprised of undergraduate, graduate, and certificate programs. This position will report to the Assistant Dean for Academic Affairs. The position will support the overarching goals of SDSS Academic Affairs, which are to provide a community of belonging for all students; prepare students for their post-graduation destinations through up-to-date curricula; and offer support services that contribute to student growth and opportunity. SDSS is a brand-new professional school actively designing and building its infrastructure for education. As such, the ideal candidate has prior student-facing experience in the field of education, genuine enthusiasm for student interactions and their academic journeys, demonstrated commitment to lifelong learning, excellent written and verbal communication skills, tolerance for ambiguity, persistence in the face of challenges, creative problem-solving, and strong work ethic.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities related to the delivery of student advising and counseling or student personnel services, will accept a relevant Bachelor's degree (or foreign degree equivalent) and 3 or more years of relevant experience in substitution.

* Ability to address complex issues and provide solutions using excellent judgement while maintaining confidentiality.
* Ability to take initiative and work independently, and also in a team environment with limited supervision.
* Strong organizational skills to prioritize work and needs of students in assigned caseload.
* Strong oral and written communication skills and experience teaching, training, or facilitating. Ability to develop and deliver effective presentations to groups.

* Master's degree in higher education, counseling, or a related field.
* Successful supervisory/management experience or the ability to lead groups.
* Ability to write reports, business correspondence, and procedure manuals.
* Experience or interest in contributing to educational research and professional literatures.
* Familiarity with social media and other digital technology and their application in higher education settings.

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The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.