Quality Assurance Manager

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

We are seeking a highly skilled Quality Assurance (QA) Manager to oversee and manage the quality assurance processes for federal programs, ensuring compliance with all federal regulations and high standards of service delivery. This role is responsible for developing, implementing, and managing the QA strategy for federal contracts, ensuring that all deliverables meet the required standards and the expectations of the federal government.

The ideal candidate will have extensive experience in quality management, federal contracting, and federal program compliance, with a strong background in developing QA frameworks, conducting audits, and leading continuous improvement initiatives.

Quality Assurance Strategy & Implementation:

• Develop and implement a comprehensive QA strategy tailored to the specific requirements of federal contracts and programs.
• Establish quality assurance processes, procedures, and protocols that align with federal regulations, including FAR, DFARS, and other applicable standards.
• Ensure all projects and deliverables meet the required quality standards and performance metrics set by the federal client and contract specifications.

• Compliance Monitoring & Reporting:

  • Monitor contract performance and ensure compliance with federal regulations, standards, and policies.
  • Lead the development and execution of internal audits, inspections, and assessments to measure the quality of service delivery and performance.
  • Track and report on non-conformities and corrective actions, providing recommendations for improvements.

• Process Improvement:

  • Identify opportunities for process optimization and lead continuous improvement initiatives to enhance quality and operational efficiency.
  • Utilize quality management tools and methodologies (e.g., Six Sigma, Lean) to improve quality outcomes and minimize errors or defects.
  • Foster a culture of continuous improvement within teams, ensuring that feedback is regularly used to improve processes and outcomes.

• Team Leadership & Training:

  • Manage and mentor a team of quality assurance professionals, ensuring that they have the necessary tools and skills to perform their duties.
  • Provide training and support on QA best practices, regulatory requirements, and quality control processes to internal teams and subcontractors.
  • Foster a collaborative environment where quality is embedded in all stages of program execution.

• Documentation & Record-Keeping:

  • Maintain comprehensive documentation related to QA processes, audits, inspections, and corrective actions.
  • Ensure proper documentation and record-keeping practices are followed, in accordance with federal regulations and contract requirements.

• Stakeholder Communication & Reporting:

  • Serve as the key point of contact for quality-related concerns for both internal and external stakeholders, including federal clients.
  • Provide regular reports to senior management, federal clients, and other stakeholders on quality performance, issues, and corrective actions taken.
  • Prepare presentations and updates for client meetings and status reviews, demonstrating the effectiveness of QA efforts.

• Risk Management:

  • Identify potential risks related to quality and work proactively to address them before they impact performance or compliance.
  • Develop and implement risk mitigation strategies to prevent quality issues from affecting contract deliverables.

Education and Years of Experience:

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5 to 8 years' experience in developing, implementing, and managing QA processes and strategies for software or IT projects.
• Certifications such as PMP or ITIL

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract
• Ability to allocate resources efficiently and track expenses.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US within the DMV area

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.