Associate, Solution Center
University of Southern California | |
United States, California, Los Angeles | |
3720 Flower Street (Show on map) | |
Nov 21, 2024 | |
Associate, Solution Center
Apply Human Resources Los Angeles, California Associate, Solution Center Job Summary The USC HR Solution Center is a fast-paced environment where HR inquiries are received via inbound phone calls and email inquiries. The Associate, Solution Center will be responsible for serving as the first point of contact for employees, retirees and candidates reaching out to the HR Solution Center. This role will support a variety of HR related inquiries by providing resources and solutions, completing transactions, and escalating to appropriate Tier 2, as necessary. This role will leverage a case management solution to document issues and resolutions and manage case information. They will ensure clean and accurate employee data is entered and personnel files are maintained. The Solution Center Associate is encouraged to identify opportunities for process improvement or automation in the HR Solution Center through their experience. An ideal candidate for this role will have a commitment to delivering high quality customer service with a friendly demeanor, demonstrate flexible communications and effective listening skills, eagerness to absorb knowledge, and an ability to learn new skills quickly. This role will help enable USC's vision while championing USC's culture and values. Job Responsibilities The candidate for the position of Associate, Solution Centerwill be responsible for:
Minimum Qualifications The candidate for the position of Associate, Solution Center must meet the following qualifications:
Preferred Qualifications The ideal candidate for the position of Associate, Solution Center has the following qualifications:
Minimum Education: Bachelor's degree; Combined experience/education as substitute for minimum education Additional Information The hourly rangefor this position is $30.27 - $34.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Core Values: integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. The University of Southern California is an Equal Opportunity Employer USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of theLos Angeles Fair Chance Initiative for Hiringordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email atuschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Notice on Non-Discrimination Certain positions are subject to background screening EEO is the Law EEO is the Law Supplement Pay Transparency Non-Discrimination USC is an E-Verify Employer Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Skills: Demonstrated data entry skills and proven words-per-minute speed. Excellent written and oral communication skills, able to maintain a consistently positive attitude and courteous phone and email tone. Proven strategy, organization, creative and analytical skills, able to work independently and proactively. Demonstrated interpersonal skills and the ability to exercise discretion with confidential information. Extensive experience working on teams, able to ask for help and provide support and guidance as needed on projects. Proficiency with Microsoft Office. Preferred Education: Bachelor's degree Business Administration Or Bachelor's degree Psychology Or Bachelor's degree Communication Preferred Experience: 3 years human resources, customer service and/or higher education Preferred Skills: Demonstrated experience with case management systems. Experience developing guidelines, policies, documentation and procedures. Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements. Experience analyzing large datasets and reporting and presenting findings. Experience working in fast-paced environments with rapidly changing priorities, able to triage requests and inquiries and route them to appropriate parties. REQ20156952 Posted Date: 11/19/2024 Apply |