Patient Services Coordinator III

This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
• Coordinates and maintains providers' master clinical schedules
• Submits referrals for specialty appointment requests
• Obtains intake information from patient and referring physician's offices.
• Schedules Radiology tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
• Schedules infusion related services utilizing OptIn scheduling support system
• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

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QUALIFICATIONS:

High school diploma required, Bachelors preferred

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Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.