Higher Ed IT Analyst

About the Opportunity
The Higher Ed IT Analyst provides technology expertise to unit initiatives, provides project and product leadership with a focus on CFNC electronic high school transcripts, supports CFNC users in their use and implementation of CFNC tools, and collaborates on CFNC technology resources with educators and partners in the development, testing, and improvement.

As a staff member of the CFNC Pathways Program at the UNC System Office, this position plays a critical role in planning and delivering a range of online tools and resources to help students plan and apply for college. This includes academic and career planning resources as well as tools such as online applications and electronic high school transcripts. Pathways serves students through the CFNC.org website with contact center support, K-12 educators through the online CFNC ProTools platform with ticketing support, and college admission and IT professionals through the online CFNC CrossConnect platform with ticketing support.

This position is a hybrid work arrangement and will work at least 3 days per week at the CFNC Pathways office located on UNC Greensboro's campus. Hours are primarily Monday through Friday, 8:00 am - 5:00 pm, with occasional night and weekend responsibilities as needed. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
CFNC Pathways is part of the Academic Affairs division of the UNC System Office with a primary purpose of increasing college access for North Carolinians. It provides a wide variety of career and college planning services through the College Foundation of North Carolina (CFNC) brand in collaboration with the NC Department of Public Instruction, the NC Community College System, the NC Independent Colleges and Universities, the University of North Carolina System, the North Carolina State Education Assistance Authority, and College Foundation, Inc. (non-profit). CFNC Pathways is administered by the University of North Carolina System Office, and staff members are responsible for the overall vision and support of the planning and applying sections of CFNC.org, which includes online admission applications, electronic high school transcripts from NC public high schools to over 100 NC colleges, as well as career and academic planning resources.

Academic Affairs leads in the development and implementation of the academic mission of the University, to include: advising the President and Board on academic affairs issues of University-wide importance; leading strategic academic planning and the implementation of resulting policies; collaborating with chancellors, chief academic officers, and faculty on University-wide academic initiatives; implementing the academic portion of the University's strategic plan; and providing oversight and management of student affairs; data & analytics; academic programs, faculty, and research; digital learning, regulatory affairs, international affairs, and PBS NC.

Minimum Education, Experience, and Skills
Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

Required Competencies
*Progressive experience in web technologies such as HTML/CSS, JavaScript, leveraging APIs, XML, and business analysis
*Experience in data transfer technologies, preferably transcript and admission application data
*Strong experience in technology project management, planning, and delivery of quality services/products
*Appreciation for a collaborative and innovative work environment
*Excellent communication skills
*Ability to work independently and in a team context
*Ability to collaborate with diverse stakeholders

Preferred Education, Experience, and Skills
*Experience in data conversion, programming, and understanding of multiple means of data transfer
*Familiarity with higher education technology environment
*Commitment to student access and success

• Classification: IT Analyst/Programmer II
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Exempt Professional Staff (EPS)
• Location: Greensboro, NC USA
• Position Number: 20032411
• Special instructions to applicants: The posting remains open until filled, but applications received by December 3, 2024 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.