Vending Operations Specialist

Bachelor's Degree in Business Administration, Public Administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Journey: Bachelor's Degree in Business Administration, Public Administration, or related business area and two years of Administrative Management or Business Management Experience.

Five years or more experience working in vendor/client relations

This position requires a detail-oriented and proactive person to manage and optimize long-term and short-term vending on campus to include but not limited to beverage, snacks, laundry services, atm machines, and event day vending registration/set-up. It is responsible for working with business partners/vendors on product movement, routine cleaning and maintenance, equipment replacement, contract compliance and revenue generations. This role requires strong organizational skills, problem-solving abilities, and a customer-centric mindset.

Campus Enterprises is a visible support unit on the campus providing essential services to students, faculty, staff, parents and visitors. Campus Enterprises is comprised of the University's self supporting entities. The strategic goal of Campus Enterprises encompasses achieving operation excellence, generating revenue, and providing outstanding customer service satisfaction. In addition, Campus Enterprises provides management support to the intercollegiate athletic program to efficiently and effectively preserve athletic resources as well as fiscal oversight to the Division of Student Affairs and all student driven entities. Organizationally, Campus Enterprises reside in the Division of Business and Finance. The Associate Vice Chancellor reports to the Vice Chancellor of Business and Finance. The Department serves a vast and diverse customer-base that consists of eight functional units: Dining Services, Aggie OneCard, University Bookstore, Ticket Office, Mail Center, Vending, Concession and Parking & Transportation Services.

* Manage the day-to-day processes of the vending operations to include but not limited to snack & beverage machines/sales, laundry services, atm machines and short-term event day vending

* Conduct regular inspections and maintenance check on vending machines, laundry machines, and atm to ensure functionality and cleanliness

* Implement strategies to optimize vending revenue generation

* Responsible for monitoring products stocked in snack & beverage machines for price accuracy

* Responsible for providing authorization to vendors for approved equipment locations, removal and cleanliness of machines in all University locations

* Stay up to date on industry trends, technological advancements, pricing trends, and best practices in vending operations

* Responsible for holding vendors accountable for items per contractual obligations

* Responsible for managing donation requests and responding in a timely manner to all requests

* Responsible for managing short-term vending for campus events to include but not limited athletic events, and student events. Including registration, payments, issuing vending permit and event day on-site check-in process

* Responsible for working with vendors in regards to pricing and product recommendations per contract timeline and securing approvals prior to the start of each academic year

* Responsible for coordinating meetings per agreements to review performance, discuss marketing, growth strategy and other items related to account with the Director of Retail Operations for Campus Enterprises

* Maintain reports tracking equipment calls and repairs on all machines. Work with vendors to replace frequent malfunctioning machines

* Responsible for reporting product outages, damages, repairs and vandalism of equipment to the vendor. Also, will inform University police department of vandalism of equipment and send a copy of report to vendor

* They will be responsible for generating a schedule and communicating it with the vendor(s) to maintain the cleanliness and maintenance of equipment

* This person will be responsible for communicating to vendor(s) when building will be off-line, closed and/or under construction. This include notifying vendor(s) of holidays and extended breaks during the academic and calendar years

* Responsible for sales projection for vending operations

* Responsible for the receipt of monthly reports, commission payments and the posting of funds to the proper fund/account

* Analyze sales data and consumer trends to make informed decision regarding product selection and pricing

* Responsible for managing petty cash from vendors, issuing refunds to customers and reconciling funds monthly

* Responsible for responding to customer inquiries, complaints, and service requests in a timely and professional manner

* Develop and maintain positive relationships with clients and key stakeholders both internal and external

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more: