Tourist Information Supervisor

Are you enthusiastic about tourism, skilled in leadership, and eager to improve the visitor experience while showcasing our region? If so, step into a role that creates remarkable moments for every guest at Pennsylvania's Welcome Centers. If you enjoy assisting others, sharing happiness, or making someone's day a little brighter, think about applying now! This might just be the perfect opportunity for you.

In this role, you will oversee the operations of the PennDOT Welcome Centers. Your team will deliver precise, efficient, and helpful information and resources to travelers utilizing the Welcome Center facilities, aiding them in their travel planning. You will act as a representative of the Commonwealth of Pennsylvania by warmly greeting and assisting visitors, while also maintaining a comprehensive understanding of the state's highways, transportation networks, public and private attractions, recreational areas, events, weather conditions, accommodations, and tourist sites, ensuring that guests receive relevant printed materials.

Additional duties involve public relations, support of internal and external communications to improve operations, quarterly meetings surrounding events, programs and services, and more!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hour work week
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday
  • Temporary hours of operation are 9:00 AM to-5:30 PM.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Tourist Information Counselor; or
• Two years of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• Supervisory experience.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.