Virtual Care Technical Lead - Hybrid - 133240

The Virtual Care Technical Lead oversees the Telemedicine portfolio of technology to ensure the schedules, scope and performance requirements are met. Performs strategic surveillance to ensure need and requirements across Telemedicine Workflows are aligned. Manages continuous improvement for suite of technical products that support Virtual Care.

Responsibilities include:

• Works closely with UCSDH clinical units, and operational sponsors to identify, scope and prioritize the technical needs of the Telehealth Program.
• Creates solid partnerships; helps define and manage key stakeholder requirements. Communicates regularly with clinical leadership through real-time cascades to address issues and provide education.
• Oversees entire Telehealth development life cycle; capable of designing plans for complex tasks for projects, managing change control needs and identifying and leveraging resources from multiple technical teams.
• Works with Leadership to identify pricing/budget and purchasing for Telehealth needs. Creates 390s and works with finance to turn into Pos.
• Ensures appropriate Telehealth Technical governance is in place (e.g. project steering committee, intake, change control board.)
• Effectively manages cross-discipline project/optimization teams of 5-15.
• Provide hands on leadership and subject matter expertise to teams for large complex Telehealth Projects.
• Regularly reviews status of Technology under his/her control and ensures successful prioritization/implementation and education of new functionality across multiple vendors (EPIC, Martti, Doximity, Zoom, Jamf, etc). Understands, anticipates, and influences customer demand for services and ensures that delivery entities are capable to fulfill the demand.
• Creates KB Articles to inform the Service Desk of Virtual Care Workflows and Troubleshooting steps
• Engages in Vendor Management for Doximity, EPIC and Martti. (expand)
• Excellent verbal and written communications skills; collaborative leadership style.
• Mentors analysts from multiple departments with a focus on Telemedince. Regularly liaises with Ambulatory, Cadence, PB, Analytics, MyChart, Ancillary Apps and PHSO for alignment and transparency.
• Presents at Meetings and Summits about UCSD Virtual Care.
• Completes Build Across Ambulatory, MyChart, Integration and Telemedicine EPIC applications to support Virtual Care Workflows.
• Works with MDM team to create requirements for Virtual Care Workflows
• Leads testing efforts for new virtual care projects and optimizations.
• Takes point for Telemedicine Escalations, and supports 250,000+ Virtual Visits per year, including regular on-call.
• Provides Consultation to UCOP Virtual Care Collaborative on a portfolio of Virtual Care Projects.
• Liaises with other UC sites to improve process and identify best practices

• Eleven (11) years of related experience, education/training, OR a Bachelor's degree in related area plus seven (7) years of related experience/training. Related experience: managing implementation of large technical projects and Telehealth (Telehealth development life cycle and Epic Video Visits using Epic's native solution).

• Certification in MyChart, Patient Entered Data or related EPIC Modules

• Jamf 200 Certification and Experience with Mobile Device Management

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.