Coach, Student Success

Position Title:

Job Description:

POSITION SUMMARY
Provides academic and transfer coaching in Student Advising Center. Supports new and continuing; including transfer and reverse transfer students through New Student Orientation programs, academic pathway coaching, referral, and case-management model support and follow-up. Supports students through intentional academic guided pathway and transfer coaching, academic program advising, degree completion advising, providing coaching and outreach for underserved students, referral to faculty and/or special population advisor, comprehensive coaching and case-management support. Student Success Coaches provide ongoing generalist support for all academic pathways.

ESSENTIAL JOB DUTIES AND KEY RESPONISBILIES
1. Provide guided academic pathway coaching for new, continuing, transfer, reverse-transfer, and undecided students; assist with identifying the educational options appropriate for the stated goal, assist with the interpretation of the placement test scores, and support coursework selection for certificate or degree completion and/or transfer planning; access self-service resources in the student portal.
2. Provide guided academic pathway coaching and transfer planning for all academic programs via groups, walk-in or appointments for students completing New Student Orientation; or, via virtual coaching utilizing online technologies and platforms. Assist students with building and updating course schedules and academic plan based on course availability to ensure student are retained and persist.
3. Collaborating with Enrollment Management to supporting processes related to academic major/pathway changes, SAP Appeal academic planning completing related documents for Financial Aid. Develop semester and/or full degree education or completion plans.
4. Collaborate with Enrollment Management and Academic Affairs to support unique student circumstance that require special permissions to enroll in courses; serve as generalists providing pathway coaching through completion of student goals; and/or assisting with referral to a faculty advisor.
5. Collaborate with Records and/or Academic Department Chairs/Deans when conducting unofficial transcript reviews for course planning, as needed.
6. Participating in regular academic/curriculum update and trainings to support student planning. Supporting students in academic and transfer planning with foundational understanding of General Education Core Curriculum, Illinois Articulation, Initiative (IAI). Articulation agreements and transfer tools and technology.
7. Develop success strategies to support student goals; ensure seamless referral to faculty advisors for students with a declared concentration; appropriately refer students to other special population support resource area and/ or program. Responsible for documenting educational planning, appeals, transfer intent and other pertinent information for case management documentation.
8. Provide comprehensive pathway coaching in collaboration with Disability Services to support the unique needs of students with disabilities (Section 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008) during their first year of transition.
9. Monitor academic progress of students toward degree and/or certificate completion; identify current and potential academic needs; refer students to appropriate campus resources for additional assistance. Provide updates/reports to leadership regarding student progress (i.e. Navigate, or other advising technology)
10. Maintain student files and records in academic advising software; document all pertinent student information and update notes in the designated software regarding changes to student status. Utilize data for strategic comprehensive reporting and communication campaigns.
11. Interpret and explain college and District policies and procedures; participate in preparation of orientations; present academic information to new students and parents/family during orientation,
12. Assist in recruitment of potential students providing information and coaching regarding general academic requirements for specific degree/certificate program; describe courses; and disseminate information regarding enrollment procedures.
13. Maintain thorough daily, weekly, and semester records/logs concerning students to compile appropriate narrative statistical enrollment, retention, and matriculation reports.
14. Other duties as assigned.

MINIMUM QUALIFICATIONS
1. Bachelor s degree.
2. Two (2) years of experience in a higher education student services environment; or supplemented by two (2) years of related experience in a higher education environment.
3. Knowledge of academic and occupational programs, articulation agreements, transfer guides, assessment and academic career advisement.
4. Self-directed with the ability to work independently within changing deadlines.
5. Knowledge regarding Financial aid processes
6. Ability to analyze and address the educational and personal needs of students.
7. Proficient with computers and database related software.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Master's degree in related discipline.
2. Demonstrated experience working with diverse student populations, case management approach to student support and experience working with undecided or exploration students.
3. Colleague, Workday, degree audit and retention planning database experience.
4. English and Spanish verbal and written communication proficiency.
5. Demonstrated multicultural competence.

PHYSICAL DEMANDS
1. Normal office physical demands.
2. Ability to travel and work between campus locations and to and from community events.

WORKING CONDITIONS
1. Duties are performed indoors in the usual office environment.
2. Occasional travel between campuses and flexibility including some weekend and evening hours required.

Full Time/Part Time:

Union (If Applicable):

Scheduled Hours:

Benefits

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