Lead Workplace Experience Coordinator

Cushman & Wakefield
dental insurance
United States, D.C., Washington
Nov 18, 2024
Job Title Lead Workplace Experience Coordinator Job Description Summary The Workplace Support Lead assists with client site-level support and will be a key member of the Cushman & Wakefield onsite account team for client workplace management to ensure successful service delivery. The role supports the Facility Management Team with on-going facility and operational related responsibilities. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide general overall workplace support and operations services, including continuous monitoring of office/facility teams such as reception, office services, and shipping & receiving Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready. Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery. Follow up with clients to ensure customer satisfaction Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action Remain knowledgeable regarding all operational aspects of office and workplace services Proactively identify needed repairs, maintenance, or updates required in the workplace. Coordinate with outside contractors for the service and repairs of equipment Project an approachable and professional image in personal appearance, manner, and demeanor. Follow protocol for effective building-specific maintenance and safety procedures Maintain on-going communication with contractors, client, and team Complete site inspection within the assigned building portfolio Create work orders and assign work orders to the workplace and office staff, subcontractors, and vendors Report on open and closed work orders and check the status of open work orders with the assigned party Assist in the monitoring and assessment of office services vendor performance Train vendors on workplace procedures Manage service and performance of vendors and landlords for timely completion of jobs Create and record appropriate written communication between all parties Schedule and document maintenance and repairs on building equipment Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates Provide process and procedures training and direction to new associates Coordinate special events in support of client Assist with measuring and reporting key performance indicators against service level agreements Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product Support Facility Manager with compliance of PM records Coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates KEY COMPENTENCIES Communication - Ability to share information through verbal and written word in a professional timely manner. Organized - Detail oriented, confident, self-starter with exceptional organizational skills. Proactive - Maintain a "can do" mentality with the ability to take initiative and act with minimal information. Character - Demonstrate integrity, accountability, self-awareness, and strong work ethic. Professional - Project an approachable and professional image in personal appearance and demeanor. Flexibility - Ability to manage change and work under pressure while acting in a calm manner. Desire to achieve goals and dedication to continuous professional development and improvement. Demonstrate strong business acumen driving successful strategy execution. Ability to manage interactions and correspond with executive level clients and individuals at all levels. Competency in Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word) required. Must be able to use laptop, mobile device, and wireless technologies. IMPORTANT EDUCATION High school diploma or GED required. Four-year college/university degree preferred, or a minimum of 2-3 years of equivalent work experience. IMPORTANT EXPERIENCE A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications Previous customer service experience Prior experience working in the office services or workplace services necessary ADDITIONAL QUALIFICATIONS * Working knowledge of computer software programs and base building systems * Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) * Demonstrated ability to exercise good judgment * Excellent interpersonal skills * Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction. AAP/EEO Statement Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Other duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. *Note: This job description includes the core responsibilities for* Cushman & Wakefield. These duties may have slight modifications based on the regional location. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $74,800.00 - $88,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.