Patient Services Coordinator

Prisma Health
United States, South Carolina, Columbia
Nov 15, 2024
Inspire health. Serve with compassion. Be the difference. Job Summary Serves as team leader for the physician practice support staff. Supports management in the daily administrative operations of the practice. Accountabilities Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings and making travel arrangements. - 25% Assists in resolving accounts receivables issues such as rejections of claims, charge corrections, billing edits, collections of old balances and other factors influencing collections. - 10% Resolves routine problems in business office. - 10% Maintains petty cash fund. Submits appropriate documents to the physician practice leadership for reimbursement. - 5% Develops and conducts orientation and in-service training for support staff. - 5% Reassigns employees as necessary to cover required workload and oversees daily operations of the practice to ensure operational efficiency. - 15% Oversees sorting and prioritizing of incoming mail, ensuring that urgent correspondence and time-dated materials are brought to the attention of the management as appropriate for action or response. - 10% Responds to non-clinical patient inquiries. Advises patients and/or guardians regarding accounts, researching specific issues when necessary. Advises management on issues of patient satisfaction. - 5% Responsible for payroll documentation and processing, as requested by management. - 5% Contacts vendors for repair or routine service of equipment. Forwards proposal/quotes to management for approval. - 5% Maintains adequate levels of office supplies. - 5% Minimum Qualifications Education - High School diploma or equivalent Experience - 2 years related clerical experience in a physician office. In Lieu of education and experience requirements, 3 years in a lead or supervisory capacity in a non-medical office setting may be considered an equivalent substitution. Other Required Skills/Experience Basic computer skills Knowledge of office equipment Data entry and mathematical skills Work Shift Day (United States of America) Location 8 Medical Park Rd Richland Facility 3185 Cardiology 8 Med Park 300 Department 31851000 Cardiology 8 Med Park 300-Practice Operations Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.