SENIOR SUPPORT SPECIALIST

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Provides support to Cooper University Hospital including off-site hospital based ambulatory practices. Installs, configures and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and all equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems. Provide second and third level technical support for all technicians; represents Team Lead in their absence; interfaces with other IS teams and service vendors to resolve problems. Works independently with minimal supervision while handling tickets and projects. Mentors team members.

2-4 years

hs graduate

A+ certificate, MCP (Microsoft Certified Professional) or equivalent work experience preferred

Minimum of 5 year's experience in computer hardware installation, maintenance and repair.
Strong analytical, technical and troubleshooting skills required.
Customer focus and positive, can-do approach is critical.
Must have good interpersonal, verbal and written communication skills