Technology Support Specialist
 University of Arkansas | |
 United States, Arkansas, Fayetteville | |
| 346 North West Avenue (Show on map) | |
 Nov 19, 2024 | |
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Closing Date: 11/22/2024 Type of Position:IT SupportWorkstudy Position: Work Shift: Sponsorship Available: Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. Department's Website: Responds to technical requests that are primarily submitted using a Help Desk ticketing system, e-mail, and/or phone. Maintains records by documenting hardware and software changes and revisions; and is responsible for the technology and facility-related setup for the Global Campus meeting rooms. Ensures information technology (IT) support services to end users in support of institutional technology operation. Completes procurements, installations, configurations, repairs and modifications of various technology hardware, software and associated components under general supervision. Identifies, troubleshoots, resolves and/or escalates basic and more complex data, network connectivity, client/server processes and application issues according to established policies and procedures. Maintains operational functions of technology systems to ensure appropriate integration, compatibility and functionality according to established user requirements. Serves as a point of contact for individuals and groups providing standard-level organizational information about technological resources and addressing their needs. Facilitates individual and group end user trainings, answers questions and provides information specific to non-routine and more complex information technology end user products and services. This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day. This is not a remote position. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications: Minimum Qualifications:
OR
Preferred Qualifications:
Knowledge, Skills & Abilities:
Additional Information: Salary Information: Required Documents to Apply: Optional Documents: Recruitment Contact Information: HR Coordinator All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Special Instructions to Applicants: Pre-employment Screening Requirements:Criminal Background Check, Motor Vehicle Reports Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:N/A Frequent Physical Activity:Repetitive Motion, Standing Occasional Physical Activity:Crawling, Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Standing, Stooping Benefits Eligible:Yes | |