Graduate Advising Training and Compliance Manager

University of Kansas
dental insurance, paid holidays, sick time, remote work
United States, Kansas, Lawrence
1450 Jayhawk Boulevard (Show on map)
Nov 14, 2024
Position Overview The Graduate Jayhawk Academic Advising Training and Compliance Manager will implement and execute effective training programs. These programs will ensure consistent and standardized holistic advising approaches, policy compliance, and the achievement of enrollment initiatives and milestones for the teams and units that advisors support. The manager reports directly to the Graduate Academic Advising Program Director. The Graduate Manager will collaborate with various departments to guarantee that advisors are well-trained to thrive in their positions and add value to the university's success. Responsibilities will include enhancing advisors' skills, improving their performance, increasing advisor efficiency, and fostering a culture of continuous learning and development throughout the graduate division of Jayhawk Academic Advising. Through the management and creation of training programs, this position is crucial in fostering employee advancement and retention, thereby helping to ensure the fulfillment of the Jayhawk Rising Student Success goals. If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work! Work Schedule: This is a remote work position for the unit. Hybrid work arrangements are available upon request. The work schedule for this position will coincide with department needs and traffic. Office hours vary based on the training season, and staffing needs. Some evening and weekend hours may be required with reasonable advanced notice. Due to complex state employment laws, the University of Kansas may be unable to hire fully remote workers for this position outside of Kansas. Specifically, we cannot currently offer employment to candidates residing in the following states: California. We appreciate your understanding and invite interested individuals from eligible states to apply. Job Description 50% - Training Development and Delivery Develop, organize, coordinate, maintain, and implement a robust and comprehensive onboarding and ongoing training program for academic advisors. Liaison with stakeholders, department experts, and enrollment management to ensure training is delivered multiple times per year as needed by Jayhawk Academic Advising. Consult with the program director to assess gaps in advisor knowledge or advising content understanding and provide training and/or desk-side coaching as needed to address gaps. Deliver ongoing professional development for advisors and related personnel. Maintain a system to manage new advisors access to required tools and systems. Lead processes and training to support any standardized advisor's expectations. Capture, analyze, interpret, and respond to daily, monthly, and semester metrics advising training activities and needs. 25% - University Graduate Policy Subject Matter Expertise Train advisors on FERPA, PTDs, Financial Aid, and all university student policies. Attend all graduate executive council meetings as an ad hoc member. Stay informed of all graduate policies at the university and provide feedback when policy changes happen. Serve as the PTD point of contact for all JAA Graduate Advising and Graduate Studies. Serve on any committees requiring JAA Graduate Advising input or status updates. 15% - Advising Caseload Coverage/Supervision Coverage In the event of advising vacancies, provide gap coverage of assigned advising caseloads to minimize disruption to students and the JAA team. This position may have an advising caseload of 10% or less of a standard advising load at the discretion of the Program Director. Working with Program Director to assign advising student case loads. Comply with all student records and enrollment confidentiality and compliance requirements including but not limited to: FERPA, PTDs, Financial Aid, university policies, etc. 10% - Other duties as assigned Provide the Graduate Program Director with analysis of training. Assist Program Director in preparation for annual review. Assist in new advising hiring processes. Attends related staff training related to Academic Success. Other duties as assigned by supervisor. Required Qualifications Bachelor's degree plus two years related experience or a Master's degree. One (1) year of supervisory experience. One (1) year of experience in academic advising, career coaching, and/or admissions/recruitment at an institution of higher education. Prior experience providing leadership, planning, problem-solving, and utilizing organizational skills, as evidenced by examples in application materials. Demonstrated work experience communicating with multiple departments and/or department leaders, as evidenced by application materials. Demonstrated work experience and understanding of the Family Educational Rights and Privacy Act (FERPA), as evidenced in application materials. Strong written communication skills, as evidenced by the application materials. Preferred Qualifications Master's degree in higher education, human resources, communications, or related field and three years of related experience in higher education. Previous work experience delivering training or educational programming, as evidenced in application materials. Demonstrated experience with the PeopleSoft Student Records (SR) Module or other student information systems, as evidenced in application materials. Demonstrated experience coordinating multi-week programming across multiple units and formats, as demonstrated by previous work history. Excellent communication and leadership skills, as evidenced in application materials. One year experience supervising full-time professional staff in a student development unit. Additional Candidate Instructions In addition to the online application, the following documents are required to be considered for this position: Cover letter describing how you meet the required and preferred qualifications. Resume. List of three (3) professional references. Only complete applications will be considered. Application review begins Monday, December 2nd, 2024, and will continue until a qualified pool of applicants are identified. Contact Information to Applicants Elizabeth Barton - bartonliz@ku.edu Advertised Salary Range 57,000 Work Schedule Mon - Thurs 9a-6p, Friday 8a-5p This is a remote work position for the unit. Hybrid work arrangements are available upon request. The work schedule for this position will coincide with department needs and traffic. Office hours vary based on the training season, and staffing needs. Some evening and weekend hours may be required with reasonable advanced notice. Application Review Begins Monday December 2, 2024 Anticipated Start Date Monday January 6, 2025