Vendor Services Manager

The Vendor Services Manager is responsible for managing a team who, coordinates delivery, manages compliance, and serves as the subject matter expert for onboarding Clinical Engineering Services customers. This position focuses on executing on our service delivery strategies, creating solutions to drive improved delivery, financial efficiency, as well as analyzing historical trends and driving continuous improvement initiatives.

PRIMARY DUTIES AND RESPONSIBILITIES

• Manage Vendor Operations team as required, supports both the vendor dispatch function and completion of scheduled/corrective maintenance.
• Manage CES Dispatch Team in support of both provider and manufacturer service request.
• Develop and maintain relationships with peer service managers, both internal and external.
• Review and recommend changes in controls, policies, procedures and systems to provide the most efficient, cost effective administration of VM.
• Update and maintain VM process and procedures to facilitate consistent training/cross-training.
• Ensure vendor partners are meeting performance expectations outlined in teaming agreements
• Oversees all CES implementations for Vendor Management, coordinates onboarding of all vendor contracts, vendor documentation and vendor assignment.
• Complete special projects as assigned by Vendor Services Director.
• Ability to travel up to 10% of time

REQUIRED EXPERIENCE

• Bachelor's degree in business, finance or clinical engineering. MBA preferred
• 5+ year's experience in supply chain, healthcare multi-vendor service industry or healthcare related business operations.
• Experience guiding and coaching others
• Experience in improving and maintaining and effective documentation processing systems

REQUIRED SKILLS & ABILITIES

• Strong communication/interpersonal skills.
• Demonstrated leadership managing clinical engineering operations.
• Demonstrated excellent organizational skills to include detail-orientation.
• Demonstrated strong proficiency of PC skills to include Excel and Word.
• Ability to perform successfully under time constraints.
• Demonstrated leadership qualities and acuity.
• Detail-oriented and ability to execute an action plan

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti