Project Manager II - Operations

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

This role is full time, on-site out of our facility in Carol Stream

Position Overview:

As a Project Manager II you will scope and execute initiatives by partnering with PMO Management, senior project managers, stakeholders (Partner and Product Management, Supply Chain, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.

The Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support.

What you'll do as the Project Manager II:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Project Management

• Lead and manages medium to large projects, directs project activities, schedules, risks and meetings, understands dependencies, and manages timelines
• Manage cohesive plans across all work streams, ensuring a coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc.
• Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
• Proactive identification, documentation and resolution management of project risks and issues
• Ability to define, track and report on specific measurable outcomes for projects
• Makes tough decisions and trade-offs between strategic and tactical issues

Diagnostics & Analytics

• Identify workflows/procedures that require enhancement/streamlining and identify ways to make them more effective
• Build models to estimate project costs, assess resource needs, and forecast expenses over time

Communication

• Formulate recommendations and summarize findings via well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.)

Implementation

• Accountable for deliverables according to project scope as documented in Statements of Work
• Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs
• Formulate plans to communicate, train stakeholders, and implement approved changes for the best return on investment
• Responsible for project close out and reporting on project health and risks

Stakeholder Management

• Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
• Develop deep knowledge and understanding of customer and stakeholder business and needs
• Effectively identify, define, document and manage stakeholder expectations and communications to ensure customer measurable customer satisfaction

What you will bring to the team:

EDUCATION/CERTIFICATION:

• Bachelor's degree in Business or a related field, or equivalent experience;
• PMP, ITIL Certification or equivalent preferred

REQUIRED EXPERIENCE:

• 5+ years of experience in program/ project management, process engineering or strategy within a technology or operations environment, in customer-facing situations
• Leadership skills: experience leading multiple projects and teams simultaneously
• Problem solving skills: identify risks and develop actionable mitigation plans
• Analytical skills: highly analytical with experience in using objective data to drive strategic recommendations
• Communications skills: ability to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
• Intellectual curiosity: possess a desire to understand why/how things work vs. simply completing the task at hand
• Knowledge of and experience using Project Management Software
• Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint

#LI-KS1

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.