Patient Access Representative

Job Overview:

Performs all duties related to the pre-registration, registration, and financial clearance processes for all patients (emergency, ambulatory and in[1]patients). Responsible for collecting proper data to insure hospital bills will be paid by a third party payer or the patient. Provides front-door customer service to patients and orients patients to the registration/admission process. Performs scheduling functions of new and follow-up patients and discharges patients accordingly. Responsible for identifying, collecting and reconciling patient liabilities on a routine basis. Corresponds with Supervisor/Manager on operational issues as required.

Qualifications:

Required:

• Strong level of customer service skill
• Experience in data entry and computer skills

Preferred:

• Knowledgeable of medical insurance and medical terminology.
• Work experience in patient registration

Scheduling Requirements:

• Shift: Days, 8:30am-4:30pm
• Full-Time, 37.5 hours per week

Essential Functions:

• Answers the telephone courteously and in a timely manner.
• Demonstrates and maintains the current knowledge of Insurance Companies, State and Federal Healthcare Regulations and requirements
• Demonstrates the ability to collect the required co-pay/fees and provide receipts accurately.
• Demonstrates the ability to enter patient s demographic/insurance information in the computer system(SMS) accurately and timely
• Demonstrates the ability to verify patient s insurance benefits and obtains the appropriate pre certs/authorizations, and /or referrals as required by the insurance carrier
• Greets and assists patients/visitors in a courteous and timely manner
• Obtains Advance Medial Directives if available and scans them into RAS accurately.
• Ensures that the patient or responsible party signs all appropriate documents (i.e. consent forms, bill of rights, etc.) scans them inot RASI, and places them in the chart accurately and timely.

Benefits and Perks (remove when not applicable to position posting for):

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer