35 IS Troubleshooter GRE

Michelin is hiring!

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

* Service level and users satisfaction comply to expectations (availability of applications, equipment and services)
* Performance and conformity of IT equipment are managed
* Effectiveness of all interventions (diagnostic quality, temporary services offered, respect of intervention timeline, ...)
* Efficiency of all interventions (resources used, cost of IT services, appropriate use of hotlines and support)
* Technical and operational documentation are conform and updated (lists of equipment and software, source files, backups, training material ...)
* The maintenance plan of equipment is defined and applied

* Efficiency of assistance interventions (responses to the demands of operational maintenance on breakdowns and corrective action plan to avoid recurring problems)

* Existence and relevance of technical analysis, maintenance plans, and obsolescence plans

* Improvement of maintenance skills (tutoring, coaching, training materials, assistive devices for maintenance, 'one-point lessons' ...)

* To train and propagate knowledge and competency for maintenance actions of level 1 and level 2....

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver's seat and be on your way to a meaningful professional journey!