Donor Recovery Specialist

We are hiring a Donor Recovery Specialist in Leesburg, VA.

Shift: 6:30am-2:30pm

POSITION SUMMARY:

Represent MIMEDX as an ambassador of the Placenta Donation Program, working independently at respective partner hospital facilities in the MIMEDX Preferred Partner Hospital Network. Assume responsibility for daily education of clinical staff and physicians, regarding all aspects of the Placental Donation Program. Build and consistently maintain positive, professional relationships with hospital personnel to ensure continuity of the hospital account partnership.

Solely responsible for coordinating the daily procurement of donor birth tissue, which will provide the raw material that will ultimately be used to manufacture MIMEDX products. Manage daily coordination of obstetric surgery schedule with potential donor caseload. Facilitate the sterile collection of birth tissue via hospital staff, overseeing staff techniques and processes to ensure compliance with regulatory requirements for tissue acquisition. Initiate contact with potential donors and provide education and guidance on the donor process, while making them feel comfortable and supported in a potentially stressful pre/post-surgical environment. Facilitate donor completion of the Informed Consent Form (legal document) and an in-depth risk assessment interview, to determine donor safety and suitability for transplantation.

This role involves direct interfacing with hospital administration and hospital support staff, managing office supplies and equipment, and coordinating with other hospital departments to streamline proper procurement of tissue. The role exercises discretion and independent judgment in handling confidential information (Protected Health Information), and requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Account & Relationship Management

• As the sole MIMEDX representative in their respective hospital Women's Services Center, must develop and maintain a positive impression of the Placenta Donation Program and MIMEDX for the physicians, nurses, clinical support staff and hospital leadership
• Identify and immediately address problems/issues that may arise with hospital staff, physicians, or nursing leadership.
• Liaise with hospital staff and hospital leadership, to ensure the Donation Program causes little-to-no disruption of the operations of the unit. Make suggestions to cater the Donation Program to the ease of the staff, while simultaneously ensuring that all regulatory requirements are met.
• Train hospital staff and physicians on how to correctly facilitate their functions to support the Donation Program, providing formal in-services as needed.

1. Donor Interaction & Screening

• Solely responsible for the safe and successful acquisition of all raw materials (birth tissue) to be used for MIMEDX manufacturing of products.
• As the primary individual providing the donor with education on MIMEDX and Placental Donation (supported by physicians and hospital staff services), recruit and consent donors who wish to participate in the Donation Program.
• Evaluate potential donors to determine eligibility of tissue by reviewing the donor's medical and social background, and by conducting in-person questionnaire. Use discretion and sound judgement to determine safety of donor tissue, while simultaneously adhering to regulatory guidance from industry governing organizations - and while professionally handling Protected Health Information.
• Complete and review necessary forms to maintain accurate traceability of donor records during all steps of the acquisition process.

1. Tissue Acquisition

• Ensure tissue is recovered in an Operating Room environment, and that tissue is handled aseptically throughout the course of the acquisition. Address observations with surgical staff.
• Facilitate the collection of donor blood specimens for analysis/testing. Interface with auxiliary departments (phlebotomy, pathology, laboratory) to ensure availability of samples and adequate collection techniques.
• In a controlled environment, create sterile field and perform an aseptic addition of the tissue transport solution. Maintain traceability of all supplies and reagents utilized throughout the course of the acquisition.
• Package donated tissues for transport to MIMEDX manufacturing facility, using available resources to ensure adequate and compliant tissue arrival.
• Manage adequate levels of supplies to support Donation Program on the hospital unit and oversee maintenance of validated equipment used for acquisition.

PROBLEM SOLVING:

• Work with clinical hospital staff to implement 'best practices' for daily operations of the Donation Program.
• Effectively identifies problems with potential donors and hospital staff as they occur and takes appropriate steps to solve them in real time before they escalate
• Refers complex, unusual problems (that could jeopardize the hospital partnership) to manager or supervisor

DECISION MAKING/SCOPE OF AUTHORITY:

• Must be responsible for exercising prudent judgement to screen donors for safety and transplant eligibility.