Supervisor Customer Technology Programs

The Supervisor, Customer Technology Programs is responsible for implementation support of customer-sited technology products, programs, and services. This role will partner closely with APS's IT organizations and oversee the work ofC2GS's team that supports the planning and implementation of APS's IT projects, including a Product Owner and Business Operations Analyst. This work supports the development and management of the renewable energy program, demand side management program, customer sustainability, or related distributed energy resources products/services. This role will ensure that C2GS's IT integrations are managed to maximize benefit to APS customers and the corporation. Reports to senior and executive management on program status and advises on strategic issues. May represent the Company with media and regulators for applicable programs.

- Bachelor's degree in finance, business, engineering or marketing and five (5) years of related marketing, customer service, or utility experience.

- In lieu of a degree, nine (9) years of related business, marketing, and/or technical education and related marketing, customer service, or utility operations experience.

Preferred Special Skills, Knowledge or Qualifications: Demonstrated leadership skills. Excellent interpersonal and communication skills. In-depth knowledge of distributed energy resource programs, policy, technologies, markets, the electric utility industry, and relevant state and federal requirements. Excellent business, planning and project management skills. Proficiency with Microsoft Word, Excel, Outlook and Internet. Familiarity with the DSMAC and REAC adjustors. Familiarity with ADO. Experience with development of Business Requirement Documents and User Acceptance Testing.

1) Responsible for administration and support of customer-sited technology products, programs, and services.

2) Collaborate with other Customer Technology staff in the development, execution, and management of the renewable energy program, demand side management program, customer sustainability issues, and related distributed energy resources products/services.

3) Select and develop a high performing team through effective coaching, performance feedback, recognition, training and developmental opportunities.

4) Manage program application processes to ensure alignment with appropriate rate structures and other regulatory requirements.

5) Maintain up-to-date knowledge of distributed energy resource trends (i.e., technical, market, regulatory and political).

6) Monitor expenditures of unit or area of responsibility ensuring prudent use of company money and resources.

7) Manage relationships with vendor partners including manufacturers and installers to ensure conformity with contracted services.

8) Develop and maintain relationships with key local, state, and national stakeholders in the Customer Technology and distributed energy resource arenas.

9) Develop and advocate APS positions with regard to Customer-sited technologies to protect the customers and corporation's best interests.

10) Represent the corporation on Customer-sited technology matters with elected officials, community leaders, utilities, the market and other interested stakeholders.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.