CRM Systems Manager

Ball State University welcomes applicants for our CRM Systems Manager position.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

The CRM Systems Manager will serve as an expert in the Enrollment Planning and Management ( EPM) division's Customer Relationship Management ( CRM) solution. This individual will support the CRM team by providing overall management of the CRM functionality to include applications, document management, inquiry and prospect data uploads, queries and reporting, communication support, event management, user training, and system integrations.

Bachelor's degree from an accredited institution.

At least one year of professional IT experience including project management experience, or two years in higher education operations or related field. Strong understanding of the CRM platforms, with the ability to build custom apps and objects, rules, queries, dashboards, and workflows.

Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy. Ability to quickly adapt and become familiar with university processes and procedures and quickly establish rapport and confidence among multiple university units and levels of the organization.

Bachelor's or master's degree in a technology or business-related program.

Experience with the Admissions CRM (Slate). Experience with the ERP SIS solution utilized at Ball State University (Ellucian Banner).

None.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Participate in strategic multi-team project development and maintenance. Coordinate and communicate with vendors, Enrollment Planning and Management ( EPM), Information Technology Services, and all other university stakeholders.

Provide overall management of the CRM to include user support, application management, query/report building, communication support, event management, other various system functionality.

Automate integration of admission and student information data systems. Provide integration support for data needs with outside vendors. Responsible for data import from internal systems, external systems, and vendors.

Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate. Design, build proof-of-concepts, and test new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality.

Ensure integrity of student data, and assists with routine daily, monthly, and yearly data quality and integrity checks to maintain accuracy of system data.

Create and maintain comprehensive documentation for all processes and data integrations with the CRM.

Provide end user training and support, and onboard new users.

Maintain a current knowledge of relevant university procedures and data policies.

Be an active member of the CRM community, to include but not limited to; attend annual conference, webinars, and other professional development opportunities to keep up to date on best practices and system enhancements

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'