UKG Pro Workforce Administrator

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The UKG Pro Workforce Administrator will manage the UKG Pro Workforce Management (formerly UKG Dimensions)application which includes managing the UKG environment, implementing new capabilities, configuring pay, attendance and leave rules, coordinating integration with the payroll and other systems, and creating new reports/data views. This role will be a subject matter expert on all aspects of the UKG Pro Workforce Management to improve business processes, improve workforce productivity and enhance day-to-day operations. In addition, this role will be responsible for resolving day-to-day technical issues and managing user security.

• Maintains detailed knowledge of UKG product suite with an awareness of opportunities to expand solutions and services.
• Will be the Subject Matter Expert on all UKG Pro Workforce Management elements configured in the system.
• Responsible for managing UKG Pro Workforce Management integration with payroll and other analytics systems.
• Configuresand maintainsbusiness structures, data views, control center, timekeeping, user access, pay rules, basic scheduling, absence management and accruals.
• Test fixes to ensure an incident has been adequately resolved.
• Troubleshooting time clocks and configurations.
• Write clear, concise, well-organized technical documentation to maintain standards and procedures.
• Will work with business users to create data views and reports to improve productivity.
• Will work with HR/Business to identify new opportunities and roll out new functionalities.
• Will be involved in the future strategic direction of the application roadmap to identify future impacts/changes for global implementations.
• Will identifytraining needs of end users and providethe necessary system and end user training and documents.
• Will be the key point of contact between HR/Finance/Payroll/and Operational teams.Collaborates with the HRIS Support Liaison(s)
• Acts as first point of contact for UKG support team

• Bachelor's degree preferred. Will consider candidates with equivalentwork experience with UKG Workforce Management solutions or related system applications.
• 3+ years minimum related work experience.
• Experience with Labor Categories, Attendance/Leave Policies, Shift Premiums, Shift Patterns, Assignment Profiles.
• In-depth knowledge of standard UKG Pro Workforce Management clock configuration and setups
• Knowledge of advanced scheduling concepts within UKG Pro Workforce Management (formerly UKG Dimensions)
• Knowledge around UKG Payroll & Benefits is a plus
• Understanding of integration between UKG and other HRIS & Business applications.
• Knowledge of business operations/processes and using industry best practices/standards to completeanalysis, design,and documentation.
• Effectively build relationships with key stakeholders at alllevels.
• Knowledgeable in current HR policies, practices, and ability to anticipate future trends affecting the business from a systems and process perspective.
• Strong understanding of ERP, SaaS solutions,and other systems
• Understanding of system implementation, integration and IT dependencies while driving projects forward.
• Well-developed communication skills - both verbal and written.
• Excellent time management and attention to detail skills

This role is eligible to participate in our hybrid work program. New employees in eligible roles can apply for this program after successfully completing their initial 90 days of employment. Our hybrid work program allows employees to work remotely up to two days per week, with Wednesdays being a company-wide in-office day.

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.