About the Role:
Are you ready to take your career to
the next level in the exciting world of real estate technology? Join our
Residential Client Services Team as an Account Manager and position yourself at
the forefront of innovation in the real estate industry! As an Account Manager,
you'll play a pivotal role in ensuring the success of our valued clients who
rely on Yardi's cutting-edge Resident Screening product. This innovative
solution empowers property managers to make well-informed decisions about
potential tenants, and you'll be at the heart of it.
But that's not all - your role goes
beyond customer support. You'll be an active participant in our collaborative
team, driving continuous improvements and pushing the boundaries of innovation
in our products. Your contributions will help our clients stay ahead of the
curve in a competitive market and continue to receive the highest level of
service.
If you're passionate about
technology, customer success, and making a significant impact in the real
estate sector, this is the opportunity for you.
What You'll Do:
* Dedicate your attention to assigned
customers, ensuring they attain their desired outcomes through the effective
utilization of Yardi's screening product.
* Leverage your expertise in
efficiency and processes to aid clients in the development of policies and
workflows.
* Conduct in-depth analysis and
synthesis of data to create quarterly/monthly reports that highlight account
performance.
* Actively troubleshoot and resolve
all client-related issues and requests.
* Utilize your excellent interpersonal
skills to educate clients on the latest features and functionality.
* Cultivate strong relationships with
customers, including meetings with client executives and other key partners.
* Collaborate within a dynamic team,
working alongside customer support representatives and other internal staff to
deliver the highest levels of service to our customers.
* Apply your technical acumen to understand
client configurations and collaborate with the development team to align with
new product releases.
Who
You Are:
* Exceptional organizational skills
and a track record of previous account management experience.
* Proficient with technology and
capable of addressing a diverse range of client software issues and requests.
* Outstanding written and verbal
communication skills.
* Working proficiency in MS Office
Suite and Outlook.
* Prior experience using a customer
relationship management (CRM) tool.
* Exceptional customer service skills,
driven by a strong commitment to exceed expectations.
* Demonstrated excellence in attention
to detail and the capacity to prioritize effectively.
Ideal to have:
* Bachelor's degree in Business
Administration, Communications, Marketing, or related field.
* Prior property management or
resident screening experience.
* Prior experience presenting to
executive level clients.
* A big picture focus while still
being able to see the small details.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We've created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.
Discover the Yardi Difference:
At Yardi, we're more than a software
company. We're committed to making a positive impact in our communities. Each
year, the company distributes philanthropic aid to organizations selected by
its employees. In 2022, our employees supported more than 350 nonprofits
worldwide.
Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.
Join us on this exciting journey,
and let's shape the future of real estate together!
#TeamYardi #YardiCareers
$33.00/hr - $36.77/hr
All submissions for open positions
should be received through Yardi's applicant portal, accessed from Yardi's
corporate website.
EOE/Race/Gender/Disability/Vets
*eb
Yardi Systems
Nov 05, 2024