Financial Counselor

Entering and updating data in various databases; This position facilitates timely access to care by ensuring insurance eligibility and benefits are verified prior to service and working with insurance companies. Resolve pre-certification and case-related concerns prior to a patient's appointment. Has knowledge of commonly used medical terms and procedures. Rely on instructions, protocols and pre-established guidelines to perform the functions of the job. The Financial Counselor is a highly motivated individual who is responsible for the financial counseling process and upfront collections. Performs vital roles in customer service and data collections for the hospital This position will report to the Business Office Manager.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Requirements:

• GED or high school diploma required.
• Preferred, 2 years' prior experience in financial counseling, pre-authorizations, patient access, billing estimates, cash collection, insurance, appointment scheduling or directly related experience in a health care environment.
• Preferred Knowledge of medical terminology/Knowledge of CPT and coding skills; knowledge of computerized office systems; knowledge of third party payer requirements
• Prefer 1-2 years of cashier and cash handling experience, and to be comfortable with handling and counting his or her own cash drawer or and/or previous secretarial experience.
• Organize/prioritize work; to work in an environment with patient populations of acute, chronic, and complex disease processes; to follow written and oral instructions; to detect, resolve, and correct problems; to react and perform in stressful and emergency situations.