WIRELESS MOBILITY SR TELECOM ANALYST
 Equiliem | |
 United States, Oregon, Beaverton | |
 Nov 10, 2024 | |
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Responsibilities
* Partner and Align with internal teams telecom carriers, and telecom expense management company to support wireless mobility infrastructure services and roadmaps * Core competency in Wireless Mobility Services (ie. Mobile phones/tables, plans, features and technical knowledge) * Provide assistance and support for incoming queries and issues related to wireless mobile devices and services * Write knowledge base articles related to wireless mobility services * Communicate with stakeholders to understand and support business requirements and technology needs * Serve as an escalation point for customers * Analyze and implement efficient IT process * Gather feedback from end users to continue process improvement * Collaborate with cross functional teams to align on services and approach to maximize value and ensure we deliver appropriate services to support strategic initiatives * Accountable for providing accurate project estimates, tracking of project spend and management of project budgets for wireless mobility globally * Keep abreast of technology trends and developments Requirements * Proven track record of success in fast-moving organizations with complex technology requirement * Proven experience as a Telecom Analyst, IT Consultant or similar role * Experience in project management * Excellent verbal and written communication skills * Knowledge of system database and troubleshooting * Excellent customer service skills * Ability to build presentation deck, think strategically and communicate to a large audience * Strong influencing skills and ability to interact with senior leadership and vendors * Collaborative style and a focus on continuous improvement, quality and proactive planning Comments for Suppliers: Work will include managing ticket queue in ServiceNow Updating & maintaining knowledge based articles Actioning telecom requests (carrier changes, line transfers, etc.) Working with telecom vendor partner(s) to review optimization reports & make recommendations RTI (return to inventory) ITIL (Information Technology Infrastructure Library) experience a huge plus | |