IT Specialist

About Us:

• If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $68,000.00 - $72,000.00

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

Duties and Responsibilities:

As an IT Specialist you will be providing support in maintaining the company's IT network, servers, and security systems. This role ensures the smooth operation of IT services and infrastructure, providing technical support to staff and ensuring the company's IT systems are secure and efficient. Additionally, the IT Specialist will perform systems analysis to source, plan, implement and improve Metro processes and systems.

Key Responsibilities:

1. Network Management:

• Monitor and maintain the company's network infrastructure.
• Troubleshoot network issues and ensure network security.
• Configure and install various network devices and services (e.g., routers, switches, firewalls).

2. System Administration:

• Manage and maintain Windows servers, including on premise and cloud servers.
• Perform regular system updates, backups, and maintenance.
• Ensure high availability and performance of critical IT systems

3.Technical Support:

• Provide technical support to staff, resolving hardware and software issues.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support requests in a timely and efficient manner.

4. Security Management:

• Implement and manage security measures to protect IT systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with security policies and procedures.
• Support the operation of surveillance and door access systems.

5. Project Management:

• Assist in the planning and implementation of IT projects.
• Coordinate with vendors and service providers for IT-related purchases and services.
• Document IT processes, procedures, and project plans.

6. User Training:

• Conduct training sessions for staff on new software and IT procedures.
• Create user guides and documentation for IT systems and applications.

7.Systems Analysis:

• Analyze current IT systems and processes to identify areas for improvement.
• Develop and implement solutions to enhance system efficiency and effectiveness.
• Collaborate with stakeholders to gather requirements and ensure IT systems meet business needs.
• Conduct feasibility studies and cost-benefit analyses for proposed IT projects.
• Create detailed documentation of system specifications, configurations, and changes.

Required Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3 years of experience in IT support or a similar role.
• Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA) are preferred.

Skills Requirements:

• Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP).
• Proficiency in managing Windows 2019/2022 servers.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud services (e.g., AWS, Azure).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work irregular hours to maintain the infrastructure and core business operations.
• Ability to support on-call night and weekend duties on occasion.
• Analytical skills to assess and improve IT systems and processes.
• Project management skills to handle multiple tasks and projects simultaneously.
• Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity.

Additional Valued Experience:

• Experience installing wireless access points and switches.
• Experience with installing rack mounted equipment, UPS's, wire management panels, and cable management devices.
• Experience with 3CX digital and VoIP phone systems.
• Experience with physical access control systems.
• Experience with digital video observation systems (surveillance).
• Experience with audio/video equipment, sound mixers, lighting controllers, video switchers, etc.
• Experience mentoring others in a technical setting.

Physical Requirements:

Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress. Able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must be able to climb ladders and stairs regularly. Must be able to lift 50 lbs or more. Must be able to perform work with and manipulate small parts.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record and the ability to qualify for the Ministries' driving program. Must adhere to the policies and procedures of the ministry; Must be able to work flexible schedules during the holiday season (October-December) and special events. Must be on call for emergencies and be willing to work alternate shifts.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org