Remote 
Customer Service Representative
 Equiliem | |
 United States, Florida | |
 Nov 21, 2024 | |
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Global Customer Call Center Representative opportunity - 100% Remote!
This opening is for 3p-1130p EST but want someone is open to all shifts in case things change. Shifts are 7am-3:30pm EST, 3pm - 11:30pm EST and 11pm - 7:30am EST Summary of Essential Functions: We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites. With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth. Specific Duties and Responsibilities: * Respond to all phone and emails from customers and internal team * Open service requests and sales orders for contract parts, returned parts and projects * Manage telephone and email enquiries. * Review open service requests and bring to a satisfactory closure within a timely manner. * Help to manage for new machines to be installed, moved and decommissioned. * Ensure all project information is updated in Salesforce. * Manage quotes being sent to customers, and process through to the Order Entry team for order creation. * Ensure parts are shipped ready to meet field technicians. * Keep customers regularly informed of service request progress. * Coordinate repairs and technical support with field personnel and schedule workload accordingly Education & Experience: * Proven experience as call center representative or similar position * Experience in customer service is essential. * Proficient in English; Good knowledge of additional languages will be a definite plus. * Working knowledge of MS Office * Ability to work under pressure. * Ability to work independently and multi-task. | |